📦 Order Tracking

Track Your Order

Enter your order number and email address to see your latest order status and tracking information.

Look Up Your Order

Find Your Tracking Info

Your order number is in your confirmation email (it looks like #1001). Once your portrait ships, your tracking number will appear here automatically.

Please enter your order number
Please enter a valid email address
💡 Tracking numbers are sent automatically once your order ships. Not received a shipping email yet? Your artwork may still be in production — this typically takes 1-2 days for proof + 3-5 days for printing. Check your spam folder, then contact us if you need help.

Your Order Journey

From Order to Your Door

✓

Order Placed

Payment confirmed. Our artists are notified immediately.

🎨

Artwork Creation

Your portrait is hand-crafted. Proof sent within 1-2 days.

✓

Proof Approved

You review & approve — unlimited free revisions included.

🖨️

In Production

Printed on premium canvas. Takes 3-5 business days.

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Shipped

Tracking number emailed to you. Delivery 5-14 days.

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Delivered!

Your portrait arrives. We hope you love it! ❤️

What Does My Status Mean?

Pending

Order received, awaiting artwork creation. Proof coming within 1-2 days.

In Production

Proof approved! Your portrait is being printed. 3-5 business days.

Ready to Ship

Printed and packed. Tracking number assigned — check your email.

Fulfilled

On its way! Use your tracking number to follow your parcel.

No Tracking Yet?

Allow 24-48 hrs after the shipping email for tracking to activate.

Direct Carrier Tracking

Track Directly With Your Carrier

Once you have your tracking number from the shipping confirmation email, you can paste it directly into your carrier's website for the most up-to-date information. Printify uses various carriers — your shipping email will specify which one.

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USPS

Track →
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UPS

Track →
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FedEx

Track →
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DHL

Track →
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Royal Mail

Track →
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Australia Post

Track →
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Canada Post

Track →
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17Track (All Carriers)

Track →
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Can't Find Your Tracking Email?

Check your spam or junk folder. Shipping emails come from our store address. If it's been more than 7 business days since you approved your proof and you haven't received a tracking email, contact us.

Contact Support →
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Tracking Not Updating?

It can take up to 24-48 hours after dispatch for tracking to show activity. International orders may pass through multiple carriers — if tracking stops updating, try the 17Track universal tracker or your national postal service website.

Try 17Track →
🙋

Order Not Arrived?

If your estimated delivery date has passed and your order hasn't arrived, please contact us. We'll investigate with the carrier and either reship your order or issue a full refund — whatever you prefer.

Get Help →