Privacy Policy
Your privacy matters to us. Here's exactly how we collect, use, and protect your information.
This Privacy Policy describes how The Canvas Studio ("we", "us", or "our") collects, uses, and shares information about you when you use our website and purchase our products.
Information We Collect
Information you provide directly:
- Name, email address, phone number, and shipping/billing address when you place an order
- Payment information (processed securely by Shopify Payments — we never store card details)
- Photos you upload for personalised products
- Messages and enquiries you send to our support team
- Email address if you subscribe to our newsletter
Information collected automatically:
- Browser type, IP address, device type, and operating system
- Pages visited, time spent on site, and links clicked
- Referring website or search terms that led you to our site
- Cookie and tracking pixel data (see Section 4)
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including personalised products
- Send order confirmations, shipping notifications, and tracking updates
- Respond to your customer service requests and support needs
- Send promotional emails and offers (only with your consent — you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
Photos uploaded for personalised products are used solely to produce your order and are deleted from our systems within 30 days of order completion.
Sharing Your Data
We do not sell, rent, or trade your personal information. We share your data only with:
- Fulfillment partners — print and shipping providers who need your address to deliver your order
- Payment processors — Shopify Payments, PayPal, and card networks to process transactions securely
- Analytics services — Google Analytics and similar tools (anonymised data only)
- Email marketing — Klaviyo or Mailchimp if you've opted in to our newsletter
- Legal authorities — when required by law or to protect our rights
All third-party partners are bound by data protection agreements and may not use your data for any other purpose.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our site. Types of cookies we use:
- Essential cookies — required for the site to function (e.g. shopping cart, login)
- Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — used to show you relevant ads on other platforms (e.g. Meta Pixel, Google Ads)
You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing via Shopify's PCI-compliant platform, and restricted access to customer data within our team.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate or incomplete data
- Deletion — request that we delete your personal data
- Objection — opt out of marketing communications at any time
- Portability — request your data in a machine-readable format
To exercise any of these rights, contact us at hello@thecanvasstudio.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: hello@thecanvasstudio.com
- Store: The Canvas Studio
- Address: 123 Maker Street, Los Angeles, CA 90012
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date at the top.