Shipping Policy
Fast dispatch, reliable delivery. Here's everything you need to know about how we get your order to you.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $4.99 |
| Free Standard Shipping | 5–7 business days | FREE on orders over $75 |
| Express Shipping | 2–3 business days | $9.99 |
| Priority Overnight | Next business day | $19.99 |
| Region | Delivery Time | Cost |
|---|---|---|
| UK & Europe | 8–14 business days | From $12.99 |
| Canada & Australia | 10–18 business days | From $14.99 |
| Rest of World | 12–21 business days | From $16.99 |
Exact rates and delivery estimates are shown at checkout based on your location.
Production & Processing Time
All orders are produced fresh for you. Processing takes 1–2 business days before your order ships. For personalized items, this includes printing and quality checking your custom design.
Orders placed before 12:00 PM (noon) on business days typically begin processing the same day. Orders placed after noon or on weekends/holidays begin processing the next business day.
During peak seasons (holidays, sale events), processing times may extend by 1–2 additional days. We'll notify you by email if there are any delays.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can track your package by:
- Using our Track My Order page
- Entering your tracking number directly on the carrier's website
- Clicking the tracking link in your shipping confirmation email
Please allow 24–48 hours for tracking information to update after you receive your tracking number.
International Shipping
We ship to most countries worldwide. International orders may be subject to customs duties, import taxes, and VAT fees imposed by your country's government. These fees are:
- The responsibility of the recipient
- Not included in our shipping charges
- Not collected by us at checkout
We recommend checking your country's customs regulations before ordering. We are unable to declare packages as "gifts" or undervalue shipments to avoid customs fees.
Delivery Issues
Package marked delivered but not received? Please first check with neighbours, building reception, and in any safe spots around your property. If it's still missing, contact us within 7 days of the marked delivery date.
Package delayed? Delays can occasionally occur due to carrier issues, customs inspections, or weather. If your package is more than 5 business days past the estimated delivery date, please contact us and we'll investigate.
Wrong address? Please double-check your address before placing your order. If you notice an error, contact us immediately — we may be able to update it before dispatch. Once shipped, address changes are not possible and we cannot be responsible for deliveries to incorrect addresses provided at checkout.
Holiday Shipping
During peak holiday periods (November–January), please allow extra time for both processing and delivery. We recommend ordering at least 2 weeks before your desired delivery date during these periods.
We'll post specific holiday order deadlines on our homepage when they're available.
Questions About Your Delivery?
We're here to help with any shipping queries. Contact us anytime.
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