Refund Policy

Eligibility for Returns

Non-personalized items are eligible for a full refund or exchange if:

• Returned within 30 days of the delivery date
• In original, unworn, unwashed condition with tags attached
• In original packaging (if applicable)
• Accompanied by proof of purchase (order number or confirmation email)

Personalized / custom items are not eligible for returns or exchanges unless:

• The item arrived damaged or defective
• There was a printing error on our part (wrong design, wrong placement)
• The wrong item was sent

We cannot accept returns on personalized products because they are made specifically for you and cannot be resold.

Damaged, Defective, or Wrong Items

Please contact us within 7 days of delivery with:

• Your order number
• A clear photo of the damage or issue
• A brief description of the problem

We will respond within 24 hours and resolve the issue immediately.

How to Return an Item

Return shipping costs are the customer's responsibility unless the item is defective or was our error, in which case we'll provide a free return label.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 2 business days to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer free exchanges for non-personalized items in a different size or colour, subject to availability. To request an exchange, contact us at hello@thecanvasstudio.com with your order number and the item you'd like instead.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products (unless defective)
• Items that have been worn, washed, or damaged by the customer
• Items returned without prior approval
• Items returned after the 30-day window
• Gift cards