Frequently Asked Questions

Simply browse our collections, select your product, choose your size and colour, upload your photo (for personalized items), then click Add to Cart and proceed to checkout. The whole process takes under 2 minutes.

Orders can be modified or cancelled within 1 hour of placing them. After that, production begins and changes may not be possible. Please contact us immediately at hello@thecanvasstudio.com if you need to make changes.

You'll receive an order confirmation email immediately after checkout. If you don't see it within a few minutes, check your spam folder or contact us.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and UPI. All transactions are processed securely.

Yes! We offer special pricing for bulk orders of 10+ units. Contact us at hello@thecanvasstudio.com with your requirements and we'll send you a custom quote.

Standard orders ship within 1–2 business days and arrive in 5–7 business days. Express shipping (2–3 days) is available at checkout. International orders typically take 8–15 business days.

Yes! We offer free standard shipping on all orders over $75. Orders under $75 have a flat shipping fee applied at checkout based on your location.

Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are shown at checkout. Please note that customs duties and taxes may apply depending on your country.

Once your order ships, you'll receive a tracking number via email. You can use this on our Track My Order page or directly on the carrier's website to see real-time updates.

If your tracking shows delivered but you haven't received it, first check with neighbours and your building's reception. If it's still missing, contact us within 7 days of the expected delivery date and we'll investigate immediately.

We offer a 30-day return policy on all non-personalized items in their original, unworn condition. Personalized items can only be returned if there's a production error on our part.

We're so sorry to hear that! Please email us at hello@thecanvasstudio.com with your order number and photos of the issue within 7 days of delivery. We'll send a free replacement or issue a full refund immediately.

Once we approve your return, refunds are processed within 2 business days. Depending on your bank, it may take 5–10 business days to appear on your statement.

The best results come from clear, well-lit, high-resolution photos taken in natural light. Avoid dark, blurry, or heavily filtered images. Modern smartphone photos work great. JPG or PNG format, minimum 800×800px.

Yes! Our product page shows a live preview of your personalized item as you upload your photo. You can adjust and re-upload as many times as you like before adding to cart.

Products tagged "Personalized" on our site support custom photo uploads. Ready-Made products ship as shown. Look for the "Personalized" badge on the product image to identify customizable items.

Yes. Your photos are only used to fulfil your order and are deleted from our systems after 30 days. We never share or use your images for any other purpose.

Our t-shirts and hoodies are made from premium 100% ring-spun cotton or cotton-polyester blends. Canvas prints use archival-quality inks on thick artist-grade canvas. Phone cases use durable polycarbonate with a soft-touch coating. Pillows use high-thread-count polyester covers with plush insert.

For apparel: machine wash cold, inside out, with similar colours. Tumble dry low or hang to dry. Do not iron directly on the print. Canvas prints: dust with a dry cloth — do not wet clean. Phone cases: wipe with a damp cloth.

We use premium direct-to-garment (DTG) printing with archival-grade inks that are designed to last for years with proper care. Following our washing instructions will keep your print looking vibrant.